Contact

(800) 736-6598

sales@urbansurvivalarms.com

HOURS: MON-FRI 9AM-5PM PST

CLOSED WEEKENDS & HOLIDAYS

ONLINE SALES ONLY

© 2019 Urban Survival Arms

ONLINE STORE POLICIES

RETURNS & REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Items include 80% lower receivers, 80% 1911 frames, Glock 17 frames, ammunition and consumables.

 

Additional non-returnable items: 
Gift cards

Please do not send your purchase back to the manufacturer. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
   

Then contact your credit card company, it may take some time before your refund is officially posted.

   

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@urbansurvivalarms.com.

RETURNS

We only replace items if they are defective or damaged. Depending on where you live, the time it takes for your exchanged product to reach you may vary. 

 

If you need to exchange it for the same item, send us an email at Sales@urbansurvivalarms.com and send your item to: 45561 Andale Ave Lancaster California US 93535.

EXCHANGES (if applicable)

To return your product, you should email Sales@urbansurvivalarms.com with the reason for your return. You will receive a reply email with a Return Authorization Form which must be printed and included with your return.

   

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

   

If you are returning an item you should consider using a trackable shipping service and/or purchase shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for lost/damaged packages.

PAYMENT METHOD

  • VISA

  • MASTERCARD

  • AMERICAN EXPRESS

  • DISCOVER

  • E-CHECKS

  • CASHIERS CHECK / MONEY ORDER

  • BITCOIN   

To place an order with CASHIERS CHECK / MONEY ORDER,  

please call or email your to sales@urbansurvivalarms.com. 

We will create a purchase order and email it to you to enclose with your payment. 

 

Payments are to be mailed to:

 

URBAN SURVIVAL ARMS

2010 West Avenue K Unit 563

LANCASTER CA 93536

To place an order with BITCOIN, please call or email your order to sales@urbansurvivalarms.com. We will then create a purchase order and email it to you. It will contain a link for payment via BITCOIN. 

SHIPPING & DELIVERY POLICY

Once payment is cleared your order will move into processing. Processing takes 48-72 hours as long as Billing and shipping match. Once your order ships you will receive an email notification with shipping confirmation and tracking. All orders are shipped via USPS priority mail, which has a delivery time of 3-5 days.

 

Note: Once order(s) have been accepted by carrier, we have no control over delivery, failed delivery, or late deliveries.

 

You can contact Carrier directly, providing the tracking number, for any questions regarding your tracking or delivery status.

 

If Billing and Shipping information does not match, sales at Urban Survival Arms will try to contact you to verify the information thru phone or email you provided. 

FREE SHIPPING

Orders over $50 are eligible for free shipping.

All orders are shipped via USPS priority mail, which has a delivery time of 3-5 days.

WARRANTY INFORMATION

The Urban Survival Arms warranty covers products for failure that prevents the weapon from functioning or for failure of the part. The warranty is of unlimited duration.

 

This warranty does not cover customer abuse at any time. This express limited warranty is the only warranty on this product.  This product is sold "as is" and has no implied warranties of merchantability or fitness for a particular purpose. There are no warranties which extend beyond the description on the face hereof.

 

Urban Survival Arms shall not be responsible in any manner whatsoever for malfunctioning of the firearm, or for physical injury or property damage, resulting in whole or in part from (1) criminal or negligent discharge, (2) improper or careless handling, (3) unauthorized modifications, (4) defective, improperly hand-loaded, or reloaded ammunition, (5) neglect, or (6) other influences beyond our direct and immediate control. 

 

This limitation applies regardless of whether liability is asserted on the basis of contract, negligence or strict liability (including any failure to warn). 

 

Under no circumstances shall Urban Survival Arms be liable for incidental or consequential damages, such as loss of use of property, commercial loss and loss of earnings or profits.

FRAUD POLICY

Fraudulent purchases are not tolerated. Due to the increase in fraudulent purchases made through e-commerce, Urban Survival Arms has implemented necessary steps to avoid fraud.

 

Fraud prevention filters have been put in place to require that billing and shipping must match in order to make a purchase. We will also verify CVV and zip code match as well as IP location.

 

Any purchase suspected to be fraud will be held until verification of purchase can be made.

 

You may be required to provide proof of identity and billing address. If suspected fraudulent orders cannot be verified the order will be cancelled. If an order is identified as fraud, all information available will be reported to law enforcement.

 

Purchases over $500 will require signature upon delivery. If you require a different shipping address please contact us at sales@urbansurvivalarms.com to make arrangements.

PRE-ORDER POLICY

Preorder allows customers to reserve the product or item for sale before it is released to the general public.  

 

Due to the nature of manufacturing, release dates can change. As much as we would like to predict times for production, we allow room for changes and corrections. We at Urban Survival Arms have a strict policy for quality control to ensure the satisfaction of our customers. With new designs and projects we go thru rigorous testing and R&D ensuring and eliminating probable causes or error or defects.  In situations where products are released in waves or partial quantities, we will ship the oldest pre-orders first. Orders ship in the order that they are placed, i.e oldest orders are shipped first.

 

All pre-orders require full payment at the time the pre-order is placed. If the customer wishes to change or cancel their pre-order before shipment, we will refund the full amount paid. We reserve the right to cancel any orders for any reason at any time. If we need to cancel an order, we will email the customer, but are under no obligation to obtain permission or acknowledgement, prior to cancellation. 

 

Any further questions contact us at sales@urbansurvivalarms.com.